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HP discovers design flaw in third-party memory modules used in notebook PCs across the industry HP today announced that during routine testing of notebook PCs, the company identified a design flaw in certain notebook memory modules used across the industry that could potentially cause users to experience serious problems with their notebooks. The memory modules in question are not manufactured by HP and were supplied by third parties. When used with a prevalent technology architecture found across the industry, the flawed memory modules could potentially result in blue screens, intermittent lock-ups or memory corruption. Some of these memory modules were incorporated in certain Compaq and HP notebook PC models. To protect customers, HP is instituting a voluntary replacement program for those who have purchased Compaq or HP notebook PCs with the affected memory modules - at no cost to the customer. "When an industry problem like this occurs, vendors often gamble and hope the user won't realize it isn't a virus or the generic 'software problem' that has become an industry default," said Rob Enderle, principal analyst, The Enderle Group. "HP is one of the few companies that takes customer needs seriously and has the tools to identify and rectify the problems in a timely fashion. In this day and age it is refreshing to see a vendor value trust more than money." The following Notebooks May Contain Affected Memory Modules Potentially affected memory modules were distributed worldwide in some of the HP and Compaq notebooks listed below, or in certain memory accessories for these notebooks, or as replacement spare parts for these notebooks. However, currently shipping notebooks do not contain the affected memory modules, and the notebooks themselves are not affected. Customer Actions: Compaq Evo Notebook N610c Compaq Evo Notebook N610v Compaq Evo Notebook N620c Compaq Evo Notebook N800c Compaq Evo Notebook N800v Compaq Evo Notebook N800w Compaq Evo Notebook N1000c Compaq Evo Notebook N1000v Compaq Presario 1500 Compaq Presario 2800 Compaq Presario x1000 Compaq Presario x1200 HP Compaq Business Notebook nx7000 HP Pavilion zt3000 If you feel your Notebook has been affected, please contact Island Key Computer Ltd..