For more information on our services, please contact us.
- Hardware Support and Services
- IT Management and Support
- Managed Print Services
- End of Life Recycling Services
If you have systems that are performing optimally but are not under warranty, we offer extremely competitive rates for repair of these products that are not under warranty coverage. We can convert these non-warranty products to post warranty to provide peace of mind or offer time and material charges for these products. We will however ensure that the products are maintained in the best possible working condition.
We provide proactive support or reactive support to its customers using either Island Key Computer branded services or selling manufacturer branded services. The service provided will however ensure that the customers SLA requirements are met so that they can concentrate on their business objectives.
We offer collaborative support packages that will ensure that support to the customer is provided from one Technical support source to avoid playing the “blame game” in heterogeneous environments. Virtualized environments are an excellent example where the hardware, firmware level, software version compatibility with firmware can all be handled from one technical support source. We will assist the customers in identifying and providing these services.
In most cases, products under warranty are repaired at no cost to the end user. We will work with senior system engineers to resolve complex problems quickly and provide a web based service desk to centralize all support requests and provide full custom reporting.
We are manufacturer authorized to provide on-site services and will repair your products to the manufacturer’s standards, if under warranty. Our experts will ensure that hardware issues have the least possible impact to your productivity.
We can provide you with turnkey managed business solutions for information technology and currently provide the following solutions to various organizations in BC:
- On-site support
- Device Management
- Service desk
- Line of business solutions
PLM (Product Lifecycle Management) is an application suite that adds the essential dimension of managing the organization’s infrastructure. Since assets and liabilities determine the health of an organization policies and procedures need to govern the acquisition, use and disposal of assets. Island Key Computer can help your organization in the following fields:
- Asset Management
- Procurement Management
- Evergreen projects
This program also offers the customers a no-touch solution: you provide power and space, and we will design, configure, install, and support your imaging solutions like no other. We will review low toner alerts and courier you the appropriate toners as needed. We monitor error messages and dispatch our trained technicians immediately if required.
How does IKC do this?
- We disassemble safely and recycle according to status of the machines in collaboration with the customers
- If the customer decides to donate to non-profit organizations, IKC will work with the customer to securely wipe the data and re-outfit the machines for use
- If the machines have no salvage value, IKC will recycle the machines in a manner consistent with BC environmental standards
- All hard drives or data storage devices will be destroyed by using an industrial strength degausser or by shredding.